Originally designed to handle fast food orders, kitchen video display systems have become increasingly common fixtures in fast food, casual and fine dining kitchens. Kitchen Display Systems eliminate steps, cut down on errors, improve productivity and speed of service, and drive increased guest satisfaction across all types and sizes of …
Since mid December, Food Information for Consumers (FIC) Regulation 1169/2011 has been in effect. In a nutshell (no pun intended), the goal is to ensure that restaurant patrons are informed if any of 14 specific allergens are in your recipes. We all learned the 5 Ws and the H (part …
It’s not uncommon today to find restaurant chains using a mix of EPOS systems as varied as their menus: old and new, open source and proprietary, cloud-based and on-premise. There are a lot of reasons for this. Systems age at different times and are replaced by new solutions from new …
Twenty percent. That’s the commonly accepted percentage of labour costs to sales in the restaurant industry. It’s easy math: Sales ÷ payroll = percentage of labour costs to sales for any given time period. Sales is the unruly member of the equation. It changes season to season, day to day, …
Simply having a loyalty programme is not enough to keep customers coming back…Successful programmes require a well-thought out strategy, and every step of the customer experience needs to be considered. Here’s a story from my colleague John, that illustrates some common mistakes that greatly impact the success of any rewards …